Monday, 6 October 2014

Tucasi Users - Information about Issues with Tucasi Payments

We are aware that you may have recently experienced problems with data synchronization between the Tucasi system and your cashless catering systems, we just wanted to update you on the situation.

We must apologise for any inconvenience caused and assure you that we are working with the cashless providers to resolve this issue. 

The reason that some meals purchased in-school were not showing up on the Tucasi online payment website is that, in some cases,  the data was not being received successfully.   Your cashless provider attempted to send up this data but the Tucasi website did not accept it.  

Unfortunately the only way for the gaps in the meal history to be replaced is for the data to be sent again.   We are working closely with the cashless provider to ensure that this happens as soon as possible but in some cases the process of resending data is not simple so may take a little time.  

We have worked extensively with the cashless provider to identify why the data was rejected and believe that this has now been addressed.   We have also recently implemented a change to the Tucasi system to ensure that in future, if data is not received the cashless provider will be prompted to  “re-try” sending, this should prevent a recurrence of this situation 

Again, we must apologise for any inconvenience caused, rest assured we are working to resolve this issue as soon as possible.